Your Questions, Answered
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Stella Maris is a small independent clothing brand based in Portugal. Each piece is developed with attention to material, form, and durability. The following terms are here to create a clear and respectful relationship between the brand and those who choose to wear it.
1. Scope
These Terms & Conditions apply to all purchases made through this website.
2. Products
We do our best to present each product as accurately as possible. Slight variations in print, colour or material may occur due to screen settings or production details.
3. Pricing
All prices are listed in Euros (€).
If applicable: Prices are exempt from VAT under Article 53 of the Portuguese VAT Code.
4. Orders
Once an order is placed, you will receive a confirmation email.
Stella Maris reserves the right to cancel or adjust orders in case of unforeseen issues such as stock errors or technical problems.
5. Payment
Payments are processed securely through Stripe.
6. Shipping
Orders are processed within [2–5] working days in Portugal.
Delivery times depend on the destination and carrier.
Stella Maris is not responsible for delays caused by external factors such as postal services or customs.
7. Liability
We aim to ensure a smooth experience at every step. Still, Stella Maris cannot be held responsible for indirect damages or delays beyond our control.
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Stella Maris respects your privacy and handles your personal data with care and transparency.
1. What data is collected
When you place an order, we may collect:
Name
Address
Email
Contact details
Payment information is processed securely through Stripe and is not stored by Stella Maris.
2. Why this data is used
Your data is used to:
Process and deliver your order
Communicate with you regarding your purchase
Comply with legal and tax obligations
3. Legal basis
We process your data based on:
The execution of a purchase contract
Compliance with legal obligations
4. Data sharing
Your data may be shared with:
Payment providers (Stripe)
Shipping partners
Only the information strictly necessary is shared.
5. Data retention
Data related to purchases is kept for the period required by Portuguese law (typically up to 10 years).
6. Your rights
You have the right to:
Access your data
Correct your data
Request deletion where applicable
File a complaint with the Portuguese Data Protection Authority (CNPD)
7. Contact
For any questions related to your data, you can contact:
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We understand that sometimes something doesn’t feel quite right once it arrives. The process below is here to keep things clear and fair.
1. Right of withdrawal
You have the right to return your order within 14 days of receiving it, without needing to provide a reason.
2. Conditions for return
Items must be:
Unworn
In their original condition
Returned with original packaging where possible
3. How to request a return
Please contact us at [your email] with your order details before sending the item back.
4. Return shipping
Return shipping costs are the responsibility of the customer.
5. Refunds
Once the returned item is received and checked, the refund will be processed within 14 days via the original payment method.
6. Non-returnable items
Items that show clear signs of use or damage cannot be refunded.
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Each Stella Maris piece is prepared with care before being sent out.
Processing time
Orders are typically prepared within [2–5] working days.
Delivery
Shipping times vary depending on location:
Portugal: [2-5 days]
Europe: [4-8 days]
International: [5-10 days]
Notes
Delays may occasionally occur due to external factors such as postal services or customs.
If your order is lost or arrives damaged, please contact us at [your email] so we can find a solution.
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Magoito, São João das Lampas, Portugal